Remote Not Responding to Your Streaming Device? Try This
A quick troubleshooting sequence for when your remote stops working with your streaming device.
A non-responsive remote is usually one of the quickest issues to resolve. Here's a simple sequence to work through.
Check the Batteries
This sounds obvious, but low or dead batteries are one of the most common causes of remote issues. Try fresh batteries first.
Check the Line of Sight
If your remote uses infrared, make sure nothing is blocking the direct line between the remote and your device's sensor.
Re-Pair Bluetooth Remotes
- Navigate to your device's Bluetooth or Controllers settings
- Remove the existing remote pairing if listed
- Follow your device's instructions to re-pair the remote
Restart the Device
If the remote still isn't responding, a full restart of the streaming device itself can resolve a temporary connection issue.
Need more help? Visit our Contact page.Frequently Asked Questions
How do I know if my remote uses Bluetooth or infrared?
Bluetooth remotes typically don't require direct line of sight to work, while infrared remotes do. Check your device's manual if you're unsure.
Can interference from other devices affect my remote?
In some cases, yes, particularly with Bluetooth remotes in homes with many wireless devices.
What if a companion remote app is available?
This can serve as a useful backup while you troubleshoot your physical remote.
Final Thoughts
Most remote issues come down to batteries, line of sight, or pairing. Working through these quickly resolves the vast majority of cases.